DOL phone traces swamped as NYS updates the unemployed on federal advantages

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Federal Pandemic Unemployment Payment gives all New Yorkers acquiring unemployment added benefits an further $300 weekly payment. Those payments will commence the week ending Jan. 3, 2021, and go on for the next 11 weeks. Retroactive payments will not be made.

New Yorkers at present acquiring rewards do not need to have to phone the New York State Section of Labor (NYSDOL) to receive these extended benefits — they should really continue to certify for unemployment positive aspects in their standard way and will quickly get prolonged added benefits. These whose unemployment profit year has finished should reapply on the internet. 

Here’s a lot more details from NYSDOL on the personal plans:

  • Pandemic Unemployment Guidance – New Yorkers can now get up to 57 weeks of PUA benefits, with the application prolonged from the week ending Jan. 3, 2021, through March 14, 2021. New Yorkers now obtaining PUA ought to continue on to certify as common and will continue to get their added benefits. In accordance to the Federal government, extra eligibility documentation will be essential commencing Jan. 31, 2021. The Department of Labor will right get in touch with claimants who need to give further documentation. 
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  • Pandemic Emergency Unemployment Compensation – New Yorkers can now obtain up to 24 months of PEUC (up from the 13 months at first licensed in the spring) with the system extended as a result of March 14, 2021. New Yorkers who have exhausted the 26 months of condition unemployment insurance coverage must continue to certify as ordinary and will immediately receive up to 24 months of PEUC. Persons who previously exhausted the original 13 months of PEUC and transitioned to the Extended Rewards program will get started getting extended PEUC gains right after they exhaust their EB benefits. The Office of Labor will instantly manage these plan transfers. 
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  • Federal Pandemic Unemployment Payment – New Yorkers’ FPUC added benefits will resume the 7 days ending Jan. 3, 2021, and will very last for eleven weeks. Throughout that time, all New Yorkers who are obtaining unemployment added benefits — which includes conventional condition UI, Shared Operate Advantages, PEUC, EB, or PUA — will receive an additional $300 payment for every week. For each federal guidelines, FPUC benefits will not be backdated, and can only be furnished beginning the week ending Jan. 3, 2021. 
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Information10NBC has been getting issues for the past couple months from unemployed New Yorkers with problems or assert problems who cannot get through on the telephone lines to converse to a contact center consultant.

A spokeswoman from NYSDOL says, “call volume is increased mainly because of New Yorkers calling to request about the federal stimulus invoice. We really encourage New Yorkers to not phone about the invoice and we will offer data as we have it.  We are constantly updating our techniques to greatest serve New Yorkers. Our phone center proceeds to work with prolonged hours all through the 7 days, and we constantly examine and make changes as required.”

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